SERVICE QUESTIONS
First I have to book the accommodation or the transfer?
According to our policy we can send you the offer only, if an exact destination and travel time is given. Important to know that we are not a travel agency. With over 10 years of experience, we recommend that you first select the destination and date, then book your accommodation and only after ask for a quotation to avoid misunderstandings.
Can I get the offer or an estimated price for my trip?
With pleasure we send you an offer, but not earlier than 6 month within your planned departure date and knowing all information which is needed. The reason is that we can not forecast the fares (toll fee, costs of fuel, parking fee.. etc) so much time in advance and can not guess your pick-up place, drop-off place or the day of travel, if you are also unsure about it. Due to pedestrian zones (car-free zones) and parking fees, we need exact address (city + street + house number or name of the hotel) with the exact travel date. Please note that we do not send cost estimates to customers (such as from the bus station to the train station or city center, etc). We can only send accurate and hidden cost-free offer, but we need the exact travel details. Thank you for your understanding!
What type of transportation do you have?
- One way / From one place to another with stop on the way or by direct transfer without stop
- Same day return / You’ll pay only a one-way fare plus a waiting charge, so your return leg is free
- Any day return / Multiply the one way charge by two
- Multi-city tour / The vehicle and the driver can stay with you or your group, if you stay no longer than one night per place
We have private transfers only. Send us your route and we would be happy to assist you on your journey in Central-Europe.
Do you have airport transfer between Budapest and neighbourhood countries?
We have long-distance transfers only, so yes is possible between Budapest and Vienna Airport, Bratislava Airport or Zagreb Airport. In case you like travel to an airport which is far, we recommend to travel one day prior in order to avoid being late and miss your flight.
What is the safety policy when we travel by car?
Safety belt is mandatory for everyone in the vehicle all around Europe. Children must use child seat or booster seat under 1.35 meter. Please note that a child, no matter what age, counts as one passenger.
Can we stop for lunch or to see other places along the way?
Yes, of course and the costs will vary depending upon distances and waiting times.
Is the driver staying in the vehicle when we stop for lunch or we explore a place on the way?
He always stays in the vehicle during your excursion and wait for you at each stop. The drivers task is, apart from driving to take care of all your staff left behind in the car during sightseeing. Should you leave the car for a tour, you can leave luggage inside the car and we take responsibility for highest security of your belongings.
Do you provide transfer between Budapest city central and Budapest airport?
No. We have long-distance transfers only. We recommend you the official yellow taxi or the 100E shuttle bus in Budapest.
Is it a problem, if the pick-up place is not in Budapest?
Not problem. Accommodation of the driver will be covered always by the company, so not an extra costs for the customers.
How much luggage can I take with me?
Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. We don't charge extra large luggage, if notified to us in advance when making your reservation. It is your responsibilty to let us know well in advance.
What type of vehicles do you have?
We have a modern fleet of vehicles consists of European cars (Volkswagen, Ford, Citroen, Mercedes) and trailers. All vehicles we operate are in very good condition, having service check every 2 weeks. The exact type of vehicle we can give you only 48 hours before the travel day as each vehicle run minimum 150.000 km a year and need a lot of maintenance.
How safe the service, after the Covid-19 pandemic?
There are antiseptic wipes and gels in the cars. Drivers thoroughly clean the cars after every trip. Vehicles undergo a complete disinfection every day. When possible, use private transportation and try to avoid public transportation as much as possible.
Can I use the service, when I'm sick?
You should wear a face covering when using our services. The driver may be entitled to refuse to accept you if you do not wear a face covering. Follow the advice of the driver. For example, you may be asked to sit in the back left-hand seat if travelling alone. Be aware of the surfaces you touch. Be careful not to touch your face. Cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing.
Do drivers speak foreign-languages and how safe are they driving?
Our drivers are not native English speakers, but all of them have at least intermediate knowledge of English, so you can easily communicate with them. They drive safe, not exceeding speed limit.
- Speed limit for the vehicle till 9 pax: 130 km / hour on highways, 90 km / hour other roads, 50 km / hour in cities or villages
- Speed limit for the bus category above 9 pax: 110 km / hour on highways, 70 km / hour other roads, 50 km / hour in cities or villages
How can I find my chauffeur?
- Hotel / In the reception or lobby
- Private apartment / On the main entrance of the accommodation
- River cruises & ships / At the reception area of the ship
- Airport / In the terminal’s meeting point with a A4 format plate (with the passenger’s name on it)
Our chauffeur is showing you the invoice with your name on it, to recognise the company.
PAYMENT & BOOKING QUESTIONS
How early do I need to book my private transfer?
We recommend that you book as early as you can, because we can confirm only upon availability, but up to 24 hours before the travel start. Please be aware that for the offer or reservation we need full information about your trip.
Are your prices quoted per person or per vehicle?
Prices are quoted per vehicle.
What is included in your prices?
All our transfers have fixed prices, which cover all taxes, liability insurance, toll fee, parking fee, luggage assistance, transportation by air-conditioned and non-smoking vehicle, costs of fuel and full professional local chauffeur.
How can I book the private transportation?
First you can send only a request online through our website and our team will get in touch with you. It is really important that you provide all necessary details of your travel, so we can double check and send you a tailor made offer. After you agree with all and you send a written confirmation, we definitely make a fix reservation for you. Please note that to send an enquiry means only that we registered you in our system, reconfirmation is obligatory. After that we send you the e-Voucher (Confirmation Voucher by e-mail) which includes the booking details, chauffeur contact details and your reservation number.
What you need from me for the reservation?
- Full name of the lead client (name under the booking has been made at the accommodation)
- Emergency mobile number of the lead client (with country code)
- Exact pick-up address (with name of the accommodation)
- Exact drop-off address (with name of the accommodation)
- Your chosen option (with stop on the way or without stop)
- Type of the vehicle (car, van or bus)
- Pick-up date and time
How can I pay for my transfer?
By cash or by PayPal. For orders where a pick-up location is outside of Budapest, the company may request a deposit to be paid via PayPal for the selected vehicles, trips and orders for larger groups. If the trip starts more than 7 days later, we can also request a deposit.
What is PayPal?
PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front- end and back-end solutions for merchants.
Is PayPal safe to use?
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. BBB Privacy Certification The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program. PayPal is a member of the BBBOnline Privacy Program and in no way reflects any relationship a seller that uses the PayPal service may have with the Better Business Bureau.
How can I cancel my reservation?
All cancellation needs to be forwarded in written to us. In case of no show or late cancellation we reserve the right to take legal steps and force the contracted amount through the Police and Courts. From your first e-mail we have your IP address, location and other information.
- Cash on the spot / We do not charge any penalty fee till 1 day prior, however we kindly ask you to book only in case your travel in 100% sure. We recommend that you book as early as you can. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation
- PayPal in advance / If you cancel at least 30 day(s) in advance of the scheduled departure, there is no cancellation fee / If you cancel between 8 and 29 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee / If you cancel within 7 day(s) of the scheduled departure, there is a 100 percent cancellation fee
Do I have to tip the driver?
Tipping is regarded as a sign of good service here, if you decide not to tip then no-one will think any less of you. All our drivers expect from you is the fare you were quoted and if you decide to tip, surely they will appreciate it.
I found a cheaper price. Can you give me discount?
Chances are there is something wrong with it. Probably did not include all the taxes or liability insurance, parking fees, tolls, fuel, chauffeur wage or maybe the vehicle is old. We take care of each customer and driver as well. Unfortunately, other companies do not pay the accommodation for the chauffeur and sleep in the vehicle. These companies also do not pay for the vehicle maintenance. There are more and more illegal companies in this industry. Be very careful and plan your trip wisely.
OTHER QUESTIONS
Can I take my pet with me when I travel?
We will study your request and carefully assess whether the carriage of your pet is possible or not. Please bear in mind that animals always need to be safely placed in an appropriate animal transport box (except for guide dogs) and can never travel alone.
What happens if my driver is delayed?
By the last 10 years experience we had, it happened maximum 3 times that we were late 10 - 15 minutes. In this case we call you right away, it is not neccessary to ring us. Should the driver be late more than 5 minutes and we did not call you, please call further emergency number, provided on your booking confirmation and our dispatcher will assist you immediately. All our vehicles are installed with a GPS tracking system. We can track our vehicles anytime, anywhere in Europe.
Do you provide cheaper shared shuttle transport between countries?
We don't operate shared transport, furthermore we are not recommending to use this type of service for long-distance travel, because there is no legal company in Central-Eastern Europe for that, so this is dangerous. Official shared shuttle can be offered only at airports on each city and not between countries. You might wish to consider using the train or bus instead.
In case of an excursions how long is the travel time and how long is the real excursion?
The given duration for the excursion means the real timing for excursion (sightseeing, lunch.. etc) starting from the stopping time.
I am travelling with a baby, do you have a seat for it?
This is not a problem, we can provide a baby seat or booster seat free of charge. Please provide information on the number of children and their ages at the time of booking. This is your own responsibility, as we do not know their age.
I am disabled. Can I travel with a wheelchair?
A wheelchair can be transported free of charge, if notified to us in advance when making your reservation.
Is it allowed to smoke, eat and drink in the vehicle?
Sometimes we have more transfers in one day, so it is forbidden to smoke and eat in the vehicle. Only mineral water can be consumed. In case you would like to smoke or eat, please signal to the driver and during a short stoppage, it is possible to do this outside the vehicle.
Can you recommend any other supplier instead of you?
No, in this case we can not help. We do not like to recommend any other company, because in case of any inconvenience we can have a bad reputation, but be careful if the prices are too low to be true.
Can I book a vehicle without driver?
No, because we are not a car hire company.
Do you have insurance?
We have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip.
Are your transfers cheaper compared to travel by train, bus or plane?
Travelling long distances in Central-Eastern Europe with private transportation service is much better than train, bus or plane. The most significant benefit is the travel time, which is much shorter compared to the regular bus or train connection. Plus, with bus or train you need time and another form of transport to get to and from your address or hotel to your final destination, so if you travel by train or bus you will also have to add costs for getting to and from the train or station from your hotel. With our door-to-door transport, there are no other stops on the way unless you ask us to do so (for toilet, lunch, sightseeing.. etc). For example, if four person is travelling then the total price is around the same as travelling by bus or train. Generally for larger groups it might be cheaper travelling by private transfer. Last but not least, sometimes there is no direct connection by travelling train or bus and you are forced to wait long hours by changing the vehicles.
We are group of four people and have a lot of luggage. Will they fit into a car?
In case you think the offered vehicle is too small for your luggages, it is better to book a bigger vehicle. This is your own responsibility, as we do not know how many luggages you plan to carry with you. We have experienced that in every country medium and large luggages mean something different.
How can I contact with your company?
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